gk99 takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information as a gk99 player.
Our Privacy Commitments
Before you read the full policy, here are the six core commitments gk99 makes to every player on the platform.
gk99 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data stays within the gk99 platform and is used only to operate your account and improve your experience.
All data transmitted between your device and gk99 is encrypted using TLS. Your payment details, account credentials, and personal information are stored with the same level of security used by major financial institutions.
gk99 players have the right to access, correct, and request deletion of their personal data at any time. You can manage your data preferences from your account settings or by contacting the gk99 support team directly.
gk99 only collects the data it actually needs to operate your account, process payments, and comply with legal requirements. We don't collect data for the sake of it — every piece of information gk99 holds has a clear purpose.
gk99 does not keep your data indefinitely. Personal data is retained only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law. When data is no longer needed, it is securely deleted.
When gk99 makes significant changes to this Privacy Policy, registered players are notified by email or in-platform message before the changes take effect. You will always know what's changing and why before it happens.
This Privacy Policy explains how gk99 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the gk99 website at gk99.club, the gk99 mobile app, and any other gk99 services. By registering a gk99 account or using the platform, you confirm that you have read and understood this policy.
This policy should be read alongside the gk99 Terms and Conditions and Responsible Gaming Policy. If you have any questions about how gk99 handles your data, contact the support team at [email protected] at any time.
gk99 is an online gaming and sports betting platform operated under the brand name GK99, accessible at gk99.club. gk99 is the data controller responsible for the personal data of players who register and use the platform. When this policy refers to "gk99", "we", or "us", it means the entity operating the gk99 platform.
If you need to contact gk99 about any privacy matter, you can reach the team at [email protected]. The gk99 support team is available 24/7 via live chat on the gk99 platform and will respond to privacy-related emails within 48 hours.
gk99 collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third-party sources such as payment providers. The table below summarises the main categories of data gk99 collects.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad account number, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser, OS | Automatically on platform access |
| Usage Data | Games played, bets placed, session duration | Automatically during platform use |
| Communications Data | Support chat logs, email correspondence | When you contact gk99 support |
| Verification Documents | Photo ID, selfie, proof of payment account | KYC and withdrawal verification |
gk99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health data unless specifically required by law.
gk99 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The main ways gk99 uses your data are:
gk99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
gk99 does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable privacy standards.
gk99 never shares your personal data with advertisers, data brokers, or any third party for commercial marketing purposes without your explicit consent.
gk99 handles payment data with particular care. When you make a deposit or withdrawal via bKash or Nagad, gk99 records the transaction reference, amount, date, and the mobile number associated with your payment account. This information is used to process your transaction, resolve payment disputes, and comply with financial regulations.
gk99 does not store full payment account credentials on its own servers. Payment transactions are processed directly through the bKash and Nagad payment gateways, which are responsible for the security of the transaction at the point of payment.
gk99 will never ask for your bKash or Nagad PIN via email, live chat, or phone. If anyone claiming to be from gk99 asks for your PIN, do not share it and report it to [email protected] immediately.
gk99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Cookies are small text files stored on your device when you visit gk99.club.
The main types of cookies gk99 uses are:
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the gk99 platform.
gk99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:
While gk99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your gk99 account has been compromised, contact support immediately and change your password.
In the unlikely event of a data breach that affects your personal data, gk99 will notify affected players promptly and take immediate steps to contain and investigate the incident.
gk99 retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The general retention periods gk99 applies are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial regulations and AML requirements |
| KYC documents | Duration of account + 5 years | Regulatory obligation |
| Support communications | 3 years from last contact | Dispute resolution and quality assurance |
| Technical and usage data | Up to 2 years | Platform improvement and fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
When data reaches the end of its retention period, gk99 securely deletes or anonymises it so that it can no longer be linked to an individual player.
As a gk99 player, you have the following rights over your personal data. To exercise any of these rights, contact the gk99 support team at [email protected]. gk99 will respond to all data rights requests within 30 days.
Request a copy of all personal data gk99 holds about you, including your account details, transaction history, and any KYC documents on file.
Request correction of any inaccurate or incomplete personal data gk99 holds about you. You can update most account details directly from your gk99 account settings.
Request deletion of your personal data where gk99 no longer has a legal basis to retain it. Note that some data must be kept for regulatory compliance and cannot be deleted on request.
Request that gk99 limits how it uses your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
Request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Object to gk99 processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
gk99 will not charge a fee for handling data rights requests unless a request is clearly unfounded or excessive. In those cases, gk99 will explain the reason for any charge before proceeding.
gk99 is strictly an adult platform. The gk99 service is not directed at, and should not be used by, anyone under the age of 18. gk99 does not knowingly collect personal data from children. If gk99 discovers that a player is under 18, the account will be closed immediately and all data associated with the account will be deleted, except where retention is required by law.
If you believe a child has registered a gk99 account, please contact [email protected] immediately so the account can be investigated and closed without delay.
gk99 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When material changes are made, gk99 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
The updated policy will always be published on this page with a revised "last updated" date. Your continued use of gk99 after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you may request account closure by contacting the gk99 support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or how gk99 handles your personal data, please get in touch:
gk99 aims to respond to all privacy-related emails within 48 hours. For urgent account security issues, live chat is the fastest way to reach the gk99 team. If you are not satisfied with gk99's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Your privacy matters to gk99. We are committed to handling your data with transparency, care, and respect — always. If something doesn't feel right, reach out and we'll sort it out together.
gk99 protects your privacy so you can focus on what matters — playing your favourite games and winning. Join over half a million Bangladeshi players who trust gk99 every day.